At 2NDEND, we strive to provide accurate product descriptions and ensure customer satisfaction. Due to the unique nature of our second hand designer items, our refunds and returns policy is tailored to address specific circumstances. Please read this policy carefully before making a purchase.

Authenticity Guarantee:

We guarantee the authenticity of all our products. Each item undergoes a thorough authentication process before being listed for sale. In the rare event that an item is found to be unauthentic by a reputable third-party authentication service, we will provide a full refund, including any shipping fees.

Return Eligibility:

Except for cases where the item is deemed unauthentic, we do not accept returns or offer refunds for our products due to their second hand nature. We strongly encourage customers to review the product descriptions, images, and condition details provided on our website before making a purchase.

Item Condition and Disclosure:

We take great care to accurately describe the condition of each item, including any noticeable flaws or imperfections. We provide high-resolution images to help customers assess the condition of the product. It is important to note that due to the pre-owned nature of our products, minor wear and tear may be present, adding to their unique character.

Unauthentic Item Returns:

If you believe that an item purchased from 2NDEND is unauthentic, please contact us through email or socials. We may require you to provide supporting evidence, such as an expert opinion from a recognised authentication service, to initiate the return process. Once we have verified the item's unauthenticity, we will provide instructions for returning the item and issue a full refund, including any shipping fees.

Modifications to the Policy:

We reserve the right to modify or update this Refunds and Returns Policy at any time. Any changes will be effective upon posting the revised policy on our website. If you have any questions or require further clarification regarding our refunds and returns policy, please don't hesitate to contact us.